• What is Carrier Shipping and which Shopify plan has it?

  Carrier Shipping or Carrier-Calculated Shipping (CCS) is a module within your Shopify store which facilitates your store's ability to retrieve rates from an external shipping app. This module is often confused with traditional carriers such as TNT, FedEx, Australia Post and many more. These are traditional shipping carriers but they are not what Shopify calls 'Carrier Shipping'. Shopify limits which stores have access to this feature. Below you'll identify which plans can support it, and whichPopular

• Why are my rates duplicated on the Store Checkout but the App Sandbox works correctly?

  If you're seeing your rates getting duplicated on your store checkout, although on the App Sandbox the tests work correctly, there are two main reasons for this; Multi-Location and Shopify Profiles. Multi-Location If you have different locations or warehouses from where you fulfill from, where the inventory is managed. Basically, if a cart contains products whose inventory is coming from diffFew readers

• What does 'Catchall' mean and when should I use it?

  The 'catch-all' field is an option when creating a new Region, and determines whether the Region is a fallback that will be applied in the event that there are no other Regions that match the destination address of an order. Basically, it catches all the postcodes not listed in other regions. So, having at least one catchall RegionFew readers

• Edit or change the checkout errors text in Shopify?

  In this tutorial I’m going to show you how to edit the notice displayed to your Shopify customers when there are no shipping rates available to them. If a customer tries to place an order for an item which doesn’t have any rates attached to it, they will see a default error message such as: "There are no shipping methods available for your cart or address" "No shipping rates found for this address" "No rates for cart or destination’ notice at checkout" If you’d likFew readers

• Why am I getting a rate called 'Shipping' that I didn't setup?

  If you are seeing a rate called "Shipping" with no description, and you're 100% sure you didn't setup this rate, then it's quite likely that you are seeing a consolidated rate. This happens when Shopify sends multiple requests to Postcode Shipping because products are in different locations or belong to different shipping profiles (or product groups), and the rates that are sent back do not have the same titles. In this scenario, Shopify takes the cheapest rate from each request, sums theFew readers

• Why are there other rates displaying at checkout?

  If your customers are seeing other rates during checkout that you didn’t configure with Postcode Shipping, you might have some rates setup in your Shopify Admin you do not need. If you've setup rates directly in Shopify Admin, then they will display during the checkout process alongside the rates you have setup in Postcode Shipping. The app will not block other rates configured in your Shopify Admin. It’s worthwhile double checking your Shopify Admin and deleting any unnecessary rates. See ouFew readers

• Is it possible for the Shipping Rate rules to be applied after a discount has been applied to an order?

  That is a good question and unfortunately the answer is no. Shopify has set up carrier rates (rates provided by an app or third party) so they are based on the total value of the cart, before any discounts are applied. Because of this it's not possible to apply Rate rules to the cart value after the discount has been applied. We suggest you consider this when setting free-shipping thresholds and other Rate rules.Few readers

• Does this app integrate rates from traditional shipping carriers such as TNT, FedEx, UPS, and Australia Post etc?

  Postcode Shipping does not integrate rates from traditional shipping carriers (not to be confused with Carrier Shipping) such as UPS, TNT, FedEx, Australia Post etc. The Postcode Shipping platform has been designed to allow you to setup more complex pricing tiers than these shipping carriers offer. The app gives you more control over shipping prices and shipping areas than Shopify or these shFew readers

• Catch Postcodes from a specific Suburb or City only

  In some countries like Australia, the same postcode numbers may be found in different suburbs. So, if you want to catch the postcodes corresponding to a particular suburb, the best way to do it is by specifying the key city (suburb) and postcode. As in: city:SuburbName|postcode: city:Belmont|postcode:3216 city:Highton|postcode:3216 city:Wandana Heights|postcode:3216 This will allow yoFew readers

• Can we sort rates so they display in a specific order?

  Unfortunately, no this is not possible. Shopify doesn't allow rates to be re-ordered or sorted in any way. Shopify sorts rates by their value only.Few readers

• Does Postcode Shipping work with Google Merchant Center?

  Unfortunately, our app doesn't integrate with Google Merchant Center. To give you a high-level overview, our app communicates only with Shopify, specifically during the checkout phase. When a customer requests shipping rates, Shopify sends us information about the destination and cart, we compute rates and send them back to Shopify. Shopify then processes that response and depending on the settings in Shopify itself, it will display some or all of these rates. That's about the extent of oFew readers

• Shopify Back-up rate instead of the Postcode Shipping rate

  We understand that having Shopify display a backup rate instead of the shipping rates you've set in your Postcode Shipping app is unexpected. The Shopify-powered backup shipping rates are activated in your Shopify store by default for all delivery profiles and shipping zones when you're relying on a third-party to calculate shipping rates at checkout (such as our Postcode Shipping app). Normally, the Shopify backup rates will apply if the third-party shipping app doesn't respond within 10 seFew readers

• Can I use Postcode Shipping for [insert country]?

  If that country has a postcode the answer is yes! If that country doesn't have a postcode, use the area rules and the answer is still yes! If you have found a country that our app doesn't work for, let us know and we will make it work.Few readers

• Error at checkout

  If your rates are not displaying to your customers at the checkout, here are some reasons this might be happening and how you can fix it. If your rates are not displaying and instead you’re seeing an error like “Your cart has been updated and the items you added can’t be shipped to your address" or "No shipping rate available for this area"​ on the checkout page, check the following to see if you can find a solution to the problem: ➔ Are you signed up to an infinite trial ofFew readers

• Having rates on different rate providers will cause conflicts?

  Our rates should be displayed alongside with any other rates configured through other apps, we never block other rates set up through a different provider. I Example: Postcode Shipping app rate Standard Shipping: $10 Another rate provider Standard Shipping: $FREEFew readers

• Does the app work with Shopify Markets?

  Postcode Shipping allows you to set your rates on your store currency. These rates are connected with your Shopify Store, and if your store uses Shopify Markets , the rates prices will be converted by Shopify to the customer local currency. Our app doesn't play any role in this currency conversion, it's all taken care of by Shopify.Few readers

• What happens if I enter the same postcode in the 'Rule matches' field and the 'Rule exclusions' field?

  If you enter the same postcode in the 'Rule matches' field and the 'Rule exclusions' field while you are setting up a new Region, the postcode will be excluded. Anything in the exclusion field is always excluded. To find out more about Regions visit the articles below. Regions Regions Rule TypesFew readers

• Does the app support Shopify multiple currencies?

  If you sell to multiple Shopify Markets, your store can offer a localized experience to your international customers by displaying prices in their local currency. Shopify will take the shipping rates price as it's been defined and configured in your Postcode Shipping app, and then it'll convert the rate price to the currency selected by your customer during the purchase. Therefore, the final shipping rate displayed at checkoutFew readers

• If I change my store theme, will it affect what I’ve set up in the app?

  No, if you change your store theme this will not affect anything you have set up in the Postcode Shipping app. All of the rates and settings you create in Postcode Shipping operate independently from Shopify, and the app simply displays your shipping rates in the standard checkout flow. This means the rates aren't affected by the theme or vice versa. So, feel free to update your store theme whenever you want; everything in the app will remain the same.Few readers

• Will this app work on my plan type?

  The simple answer is yes, the Postcode Shipping app will work on all Shopify plans. However, Carrier Calculated Shipping is required to use Postcode Shipping, and Shopify limits which stores have access to this feature. Stores on the Shopify 'Advanced' and 'Plus' Stores on the Shopify Advanced and Plus plans have access to the Carrier Service API. This means that if you install Postcode Shipping, it'll run smoothly. Stores on the 'Shopify' plan Stores on the 'Shopify' won't have thFew readers

• Can I use this app outside of Australia?

  Yes, you can use this app for shipping to or from any country in the world! Furthermore, the country you are shipping to does not need to have a formal postcode system as you can use area rules to target region within these countries.Few readers

• How to add UK postcodes to a region

  If you ship to the United Kingdom of Great Britain and its crown dependencies, you may want to find which would be the easiest and most efficient way to add the postcodes to determine your shipping zones better. You may want to get familiar with the different Region Rule types as they will help you create regions limited by just one postcode or multiple postcodes at a time.Few readers

• Can I use this app to limit rates for my local area by postcode?

  Yes, you can offer different rates for your local area, and target the area by postcode. You can set that up by creating a Region for the local area with one Rate, and another Region for other areas with a different Rate. The first Region is defined by postcode and the second Region is usually a 'catch all' which picks up all other postcodes. You might find this Customer Scenario example useful to show you how that's done. Or check out other Customer Scenarios. (https://postcode.crisp.helpFew readers

• Are there any other fees?

  No. We're glad to say there are no other fees after the monthly charge . You are not tied into a contract either, and will not be charged a penalty fee if you wish to unsubscribe from the service at any time.Few readers

• Why aren’t the countries I ship to available at checkout?

  If you’ve already completely set up your Postcode Shipping app, but you don’t see all the countries, you ship to, when trying to place an order at checkout, the reason may be that your international markets aren't active or the country or countries aren't active on any of your store Markets. To confirm everything is correctly set up, you'll want to turn your international markets on and verify the countries in your exiFew readers

• How Rates are displayed on the checkout page

  Shopify adjusts the shipping rates presented in the checkout based on the charge amount. The checkout will always have the first shipping option pre-selected. It will always default to the first-rate (the cheapest rate in alphabetical order). This is how the rates are ordered and displayed. Example: Lowest Rate ( Pre-selected by default ) Mid Rate Highest Rate Shopify controls aFew readers

• I can’t select Postcode Shipping in the Shopify Shipping settings, it’s grayed out

  If you can’t select Postcode Shipping in the Shopify Shipping settings because it's it’s grayed out, it means that you've already set it up for that particular zone. Once the option has been set, it'll automatically be grayed out in Shopify. To confirm it's set up, go back to your zones list and verify that the app is listed: (https://storage.crisp.chat/users/helpdesk/website/7ca8b3cc1d2b7c00/image1Few readers

• Reorganize rates at checkout or preselect a rate

  By default, Shopify organizes shipping rates from the cheapest to the most expensive. The checkout will always pre-select the first rate (which is the cheapest rate, in alphabetical order). Postcode Shipping can’t make changes to which shipping rate is pre-selected or how rates are organized. It's Shopify who controls the checkout page and doesn't allow third-party apps to make that type of modification.Few readers

• What happens if a postcode is in two regions?

  If a postcode is added to more than one region, any rates set up on those regions will apply to the cart if they meet the rate rule condition -If any added. For example: Region1 Has the 1234 postcode added in the inclusion field Has the Standard shipping:$8 rate configured Region2 Has the 1234 postcode in the inclusion field too Has the Expedited shipping: $15 rate configured If a merchant tries to checkout using the 1234 postcode, they will get both rates available:Few readers

• "Couldn't apply shipping rate" - Error in the POS app

  When trying to apply a shipping rate through the Shopify POS app, you might get the "Couldn't apply shipping rate" error message. This error occurs because Shopify POS shipping rates are only available with Shopify POS Pro. To use this and other features, you'll need to confirm you're on the right subscription plan.Few readers