Reasons your Rates may not display at Checkout
If your rates are not displaying to your customers at the checkout, here are some reasons this might be happening and how you can fix it. If your rates are not displaying and instead you’re seeing an error like “Your cart has been updated and the items you added can’t be shipped to your address." on the checkout page, check the following to see if you can find a solution to the problem: ➔ Are you signed up to an infinite trial of the app? If the answer is yes, then we’ve figured itSome readersDelete Shopify's default rates
Learn how and why you should delete Shopify's default rates. When using Postcode Shipping it's a good idea to delete Shopify's default shipping rates. You're unlikely to need them, and they can cause confusion. When we refer to Shopify 'default rates' we mean the standard rates you create in Shopify, rather than those you create in our app. Any rates you may have already created in your Shopify Admin before installing our app would be 'default rates'. How to delete Shopify'Few readersCheck all of your items have weights in Shopify
Learn how to quickly check and edit your product weights. You can quickly check if all of your items in Shopify have weights assigned to them. If you are using the Postcode Shipping app, this will ensure you can set up ‘weight-based’ rates and shipping specials as you need. Check the guide below to find out how to quickly check and edit your product weights. How to check all of your items have weights in Shopify From your Shopify store dashboard, click Products. YFew readersSetup a free local pickup option
Learn how to offer your customers a free local pickup option on checkout. If you'd like to set up a free local pickup option for your customers there's two ways you can do this. The first is to use Shopify's 'local pickup' option, or you can create your own free pickup option within your regions in Postcode shipping which will show along with your other rates. We'll step you through these twoFew readersHow to make sure your products are set as Physical Products in your Shopify Store
Learn why it's important to set your products as 'Physical Products'. It's possible to sell digital products or services on Shopify that don't require shipping, but if you’re using Postcode Shipping in your Shopify store you probably have physical items that do require shipping. It's important to make sure your physical items are flagged as physical items, in case you use the Postcode Shipping app to set ‘weight-based’ rates & shipping specials. From your Shopify admin, go toFew readersHow to avoid rates for PO BOX addresses?
If you're planning not to allow shipping to PO Box addresses, you could use our area rules to avoid this from happening. Essentially, what you need to do is add address1: po box and address2: po box in the exclusion rule of your region where you want to apply this exclusion, so your customers aren't given any rates at check-out if a PO Box is used in the shipping address. (https://storage.crisp.chat/userFew readers