• Reasons your Rates may not display at Checkout

  If your rates are not displaying to your customers at the checkout, here are some reasons this might be happening and how you can fix it. If your rates are not displaying and instead you’re seeing an error like “Your cart has been updated and the items you added can’t be shipped to your address."​ on the checkout page, check the following to see if you can find a solution to the problem: ➔ Are you signed up to an infinite trial of the app? If the answer is yes, then we’ve figured itFew readers

• Check all of your items have weights in Shopify

  Learn how to quickly check and edit your product weights. You can quickly check if all of your items in Shopify have weights assigned to them. If you are using the Postcode Shipping app, this will ensure you can set up ‘weight-based’ rates and shipping specials as you need. Check the guide below to find out how to quickly check and edit your product weights. How to check all of your items have weights in Shopify From your Shopify store dashboard, click Products. YFew readers

• Delete Shopify's default rates

  Learn how and why you should delete Shopify's default rates. When using Postcode Shipping it's a good idea to delete Shopify's default shipping rates. You're unlikely to need them, and they can cause confusion. When we refer to Shopify 'default rates' we mean the standard rates you create in Shopify, rather than those you create in our app. Any rates you may have already created in your Shopify Admin before installing our app would be 'default rates'. How to delete Shopify'Few readers

• How to make sure your products are set as Physical Products in your Shopify Store

  Learn why it's important to set your products as 'Physical Products'. It's possible to sell digital products or services on Shopify that don't require shipping, but if you’re using Postcode Shipping in your Shopify store you probably have physical items that do require shipping. It's important to make sure your physical items are flagged as physical items, in case you use the Postcode Shipping app to set ‘weight-based’ rates & shipping specials. From your Shopify admin, go toFew readers

• Setup a free local pickup rate

  Learn how to offer your customers a free local pickup rate option at checkout. If you'd like to set up a free local pickup option for your customers there's two ways you can do this. The first is to use Shopify's 'local pickup' option, or you can create your own free pickup option within your regions in Postcode shipping which will show along with your other rates. We'll step you through theseFew readers

• How to avoid rates for PO BOX addresses?

  If you're planning not to allow shipping to PO Box addresses, you could use our area rules to avoid this from happening. Essentially, what you need to do is add address1: po box and address2: po box in the exclusion rule of your region where you want to apply this exclusion, so your customers aren't given any rates at check-out if a PO Box is used in the shipping address. (https://storage.crisp.chat/userFew readers

• Is it possible to prevent a country from seeing my shipping rates?

  Our app is designed to offer shipping rates based on the configuration that you have set up. Essentially, if you have created a few shipping zones (country or group of countries) and configured rates for them, then only the rates associated with those particular zones will be displayed at the checkout. It's important to note that if a particular zone is not set up in the app, then the app will not provide any rates for it. For instance, if you have set up shipping rates for EU countries, butFew readers