Create a new Region

Learn how to create a Region within a Shipping Zone by defining rules that target (or exclude) postcodes or place names.

Once you've created a Shipping Zone you will see the 'Add a Region’ panel.

Click the 'Add a Region' button.



Alternatively, if you are adding a Region to a Shipping Zone that already has one or more Regions, you will see a list of Regions instead.

Click the Add new Region button.



On the new Region creation screen there are two panels: ‘Region details’ and ‘Rules’.



Within the ‘Region Details’ panel there are four fields by default:


Region Title: This is a title that will allow you to identify the subregion or area that the Region covers e.g. “Inner Sydney”, “Sydney suburbs”, “Rest of Australia”. This is an internal reference and will not be visible to customers.

Catchall: This field determines whether the Region is a fallback that will be applied in the event that there are no more specific Regions that match the destination address of an order. Having at least one catchall Region (with rates) for a Shipping Zone will ensure that customers will always receive shipping rates if their address falls within that Shipping Zone (but is not matched by your other Regions). Note: If you set a Region as a catchall then the ‘Region Country’ field (see below) and the ‘Rules’ panel will both be hidden.

Region Country: If your Shipping Zone contains more than one country, you can select the country within the current Shipping Zone that this Region should apply to (if your Shipping Zone is for a single country then the country selection dropdown will not show). The country that you select in this field determines the formats of the postcodes that you can enter in the ‘Rules’ panel.

Region Status: This field allows you to disable a Region to prevent any of its rates from being returned to customers. You may wish to set this field to 'Inactive' if you are making changes to a Region (or it’s rates) and do not wish to provide incorrect shipping rates in the meantime. Otherwise, in most instances this field is likely to be set to ‘Active’.




Within the ‘Rules’ panel there are two fields:

Rule Matches: This field contains any address matching rules that determine when this Region should be applied. For example if you entered 2143 as a rule into this field and a customer has a postcode of 2143 then this Region (and it’s rates) would be considered as a match.

Rule Exclusions: This field contains any address matching rules that determine when this Region should not be applied. For example if you entered 2143 as a rule into this field and a customer has a postcode of 2143 then this Region (and it’s rates) would be rejected.

There are a number of different rule types that you can use to define your address matching rules. See Region Rule Types for further information.

Any rules entered into both the ‘Rule Matches’ and ‘Rule Exclusions’ fields are validated to ensure that they match known formats for the country you specified in the ‘Region Country’ field.



Once you have entered details for your new Region, click the Save region button in the top right of the screen and your new Region will be saved.



When you have created your Regions, you'll need to set up Rates for those Regions.

Updated on: 08/04/2023